Students are expected to follow the Algonquin College policy on student conduct (SA 07 – Student Conduct), which states that “all students and prospective students will conduct themselves in a manner that respects the rights of all members of the College Community and College property.”

Under SA 07- Student Conduct, Misconduct includes, but is not limited to, “Assault, verbal abuse, threats, intimidation, harassment and/or other conduct, which result in members of the College Community perceiving threat or danger.” Please see the full policy (SA 07 – Student Conduct) for a more complete list of actions that are considered Misconduct.

This policy outlines the requirements for tutees when requesting peer tutoring appointments.

• Advance Notice: Peer Tutoring appointment requests must be made 12 hours in advance of the appointment. Tutees must check their email for notifications that the booking has been accepted by the tutor.
• Last minute appointments:Appointments requested between 12 and 24 hours before the session are considered last minute appointments and a special cancelation policy applies to those. See the Cancelation policy for full details.
• Appointment Limits: Tutees are limited to the following appointment hours:
  • Maximum 3 hours per day
  • Maximum 12 hours total per week

This policy defines the format and expectations of peer tutoring sessions.

1. Tutee limit: Tutoring is a one-on-one service only.
   1. Tutoring is a one tutor to one tutee service. Peer Tutoring does not offer group tutoring services.
   2. Attempts by tutors or tutees to circumvent this policy may result in suspension from the service. Circumvention of this policy will also result in the tutor not receiving compensation for hours worked.
2. Role of tutors: Tutors act as a guide. They help tutees with their course material. Tutors do not complete assignments or homework for tutees, and doing so would be considered an act of Academic Misconduct.
3. Required Materials: Tutees are expected to supply the materials needed for their session. Materials may include textbooks, class notes, questions, etc.

This policy outlines what happens after a tutee has requested a tutoring session.

• Managing session requests and accepted bookings: Tutees are able to see their session requests and accepted bookings in their Calendar in the Peer Tutoring Booking system.
• Notifications: Once a tutor has accepted or declined the booking request, the tutee will receive a notification email.
  • If the request has been accepted, it will show as “Accepted” in the calendar.
  • If the request has been declined, the tutee should look for another available time slot or another available tutor.
  • If a session request has not been accepted 1 hour before the session and shows as “This event is waiting for a response” in your calendar, please contact slc@algonquincollege.com.
• Tutoring sessions:Tutees and tutors join an online tutoring session by clicking "Open Zoom" in their Dashboard in the Peer Tutoring Booking system. The location of in-person sessions must be confirmed by the tutor.

This policy outlines the payment expectations for tutoring.

• Paying for Peer Tutoring Appointments: Correct payment is expected from students for tutoring appointments.
  1. The fee for tutoring appointments is $8.00 per hour. Students who are experiencing financial barriers are encouraged to visit the SLC Kiosk for information on financial supports available at the college. If a match is available, sessions could start within as little as 48 hours.
  2. Tutees are expected to pay for their tutoring appointments at the time of the booking. Therefore, before requesting a session, tutees must ensure that they have set up their payment method in the Peer Tutoring Booking system.

This policy defines what constitutes as a no-show and explains the consequences for tutees or tutors when they fail to arrive/attend a scheduled appointment.

• Tutors or Tutees who fail to cancel and who do not show up for their appointments are marked as No Show: In case of no-shows, tutors and tutees are only required to wait 15 minutes.
  1. If a tutor does not show up within 15 minutes of the appointment start time, the tutee is entitled to a refund. The tutee should email the SLC Kiosk at slc@algonquincollege.com to report a no-show and request a refund.
  2. If a tutee does not show up within 15 minutes of the appointment start time, the tutor is entitled to receive payment for their time. The tutee will not be refunded for the missed hour. The tutor should email the SLC Kiosk at slc@algonquincollege.com to report a no-show.
  3. If a tutee/tutor does not show up for an appointment three (3) times, they will be suspended from accessing the tutoring service until further discussions with the SLC Coordinator.

This policy outlines the expectations for tutees and tutors when cancelling an appointment.

• Cancelling an appointment: The tutors and tutees can cancel an appointment in the Peer Tutoring Booking system no less than 24 hours before the session. In this case, the tutee receives the full refund.
• Last minute appointments cancellation: Appointments requested between 12 and 24 hours before the session are considered last minute appointments, and once accepted by the tutor, cannot be cancelled. A cancellation refund will not be issued to the tutee.
• For step-by-step instructions on how to cancel a session, please follow the user guide in the Peer Tutoring Booking system user guides tab.

This policy explains the guidelines for paying for tutoring using a sponsorship.

• Booking appointments with a sponsorship: When a sponsorship form is initially submitted during regular business hours, there will be a 24-hour processing delay before an appointment can be booked. Please note that the SLC Kiosk is closed during the weekend, so sponsorship will be processed on the next business day.
• Sponsored Tutoring Hours: Tutoring hours that are sponsored must be used in accordance with the restrictions of the sponsorship.
  1. Tutees cannot save hours to use outside the guidelines laid out in the sponsorship agreement. Attempts to do so may disqualify tutees from using the sponsorship in the future.
  2. Hours will not be accepted if the tutee and tutor try to enter all or most of the sponsorship hours at the end of a semester in an attempt to compensate for the hours they spent throughout the semester that were not properly booked in the system. In this situation, the tutor may not be paid for the hours worked if they have not been booked in advance in the system.
• Multiple Sponsorships – Financial Aid: Tutees are not permitted to access the Financial Aid Sponsorship if they are already receiving another form of Sponsorship for Peer Tutoring.

This policy includes information for students interested in becoming a tutor.

• Tutor requirements: In order to be eligible to become a tutor, students must meet all of the following requirements:
  1. Be legally entitled to work for any employer in Canada.
  2. Be enrolled at Algonquin College in at least level 3 of a program.
  3. Receive a minimum A- grade in a course(s) previously completed and selected to tutor.
  4. Maintain a Cumulative GPA of at least 3.0.
  5. Receive a positive reference from a Professor or Coordinator.
  6. Complete the Application and Training Requirements.
  7. Commit to at least 5 hours of availability per week.
• Applying to become a tutor: Peer Tutoring will accept applications for tutors a few times per year. Prospective tutors must follow the instructions provided at that time.
• Compensation: Tutors are paid $15.50 per hour.
• Hours: Tutors are allowed to work up to 24 hours per week.

If a student (tutee or tutor) wishes to appeal the application of an SLC policy or express a concern regarding an unsatisfactory experience, they must contact the SLC Coordinator, Evgeniya Minakova, at minakoe@algonquincollege.com.

The Coordinator will connect with the student to discuss the situation in detail and determine an appropriate course of action.