Students are expected to follow the Algonquin College policy on student conduct (SA 07 – Student Conduct), which states that “all students and prospective students will conduct themselves in a manner that respects the rights of all members of the College Community and College property.”

Under SA 07- Student Conduct, Misconduct includes, but is not limited to, “Assault, verbal abuse, threats, intimidation, harassment and/or other conduct, which result in members of the College Community perceiving threat or danger.” Please see the full policy (SA 07 – Student Conduct) for a more complete list of actions that are considered Misconduct.

This policy outlines the requirements for tutees when booking peer tutoring appointments.

• Advance Notice: Peer Ttutoring appointment requests must be made 12 hours in advance of the appointment. Tutees must check their email for Tutor Ocean notifications that the booking has been accepted.
• Last minute appointments:Appointments requested between 12 and 24 hours before the session are considered last minute appointments and a special cancelation policy applies to those. See Cancelation policy.
• Appointment Limits: Tutees are limited to the following appointment hours:
  • Maximum 3 hours of appointments per day
  • Maximum 12 hours total of appointments per week

This policy defines the format and expectations of peer tutoring sessions.

1. Tutee limit: Tutoring is a one-on-one service only.
   1. Tutoring is a one tutor to one tutee service. Peer Tutoring does not offer a group tutoring service.
   2. Attempts by tutors or tutees to circumvent this policy may result in suspension from the service. Circumvention of this policy will also result in the tutor not receiving compensation for hours worked.
2. Role of tutors: Tutors act as a guide. They help tutees with their course material. Tutors do not complete assignments or homework for tutees, and doing so would be considered an act of Academic Misconduct.
3. Required Materials: Tutees are expected to supply the materials needed for their session. Materials may include textbooks, class notes, questions, etc.

This policy outlines what happens after a tutee has requested a tutoring session.

• Managing session requests and accepted bookings: Tutees are able to see their session requests and accepted bookings in their Calendar in Tutor Ocean.
• Notifications: Once a tutor has accepted or declined the booking request, the tutee will receive a notification email.
  • If the request has been accepted, it will show as “Accepted” in the calendar.
  • If the request has been declined, the tutee should look for another available time slot or another available tutor.
  • If a session request has not been accepted 1 hour before the session and shows as “This event is waiting for a response” in your calendar, please contact slc@algonquincollege.com.
• Tutoring sessions:Tutees and tutors are able to join a tutoring session within Tutor Ocean using Zoom integration or Tutor Ocean Whiteboard.

This policy outlines the payment expectations for tutoring.

• Paying for Peer Tutoring Appointments: Correct payment is expected from students for tutoring appointments.
  1. The fee for tutoring appointments is $8.00 per hour. Students with significant financial hardship can inquire about options for financial support.
  2. Tutees are expected to pay for their tutoring appointments at the time of the booking. Therefore, before requesting a session, ensure that you have set up the payment method.

This policy defines what constitutes a no-show and explains the consequences to tutees or tutors when a tutee or tutor fails to arrive/attend at scheduled appointment.

• A Tutee/Tutor Does Not Show Up for an Appointment: In case of no-shows, tutors and tutees are only required to wait 15 minutes.
  1. If a tutor does not show up within 15 minutes of the appointment start time, the tutee is entitled to a refund.
  2. If a tutee does not show up within 15 minutes of the appointment start time, the tutor is entitled to get paid for their time. The tutee will not be refunded for the missing hour.
  3. If a tutee/tutor does not show up for an appointment three (3) times, they will be suspended from accessing the tutoring service until further discussions with the Coordinator.

This policy outlines the expectations for tutees and tutors when cancelling an appointment.

• Cancelling an appointment: The tutor/tutee can cancel an appointment in Tutor Ocean no less than 24 hours ahead of the session. They must also email slc@algonquincollege.com and include tutor/tutee in their email.
• If cancelled over 24 hours before the start of the session, the tutee receives the refund.
• Last minute appointments cancellation: Appointments requested between 12 and 24 hours before the session are considered last minute appointments, and once accepted by the tutor, cannot be cancelled. The cancellation refund will not be issued to the tutee.

This policy explains the guidelines for paying for tutoring using a sponsorship.

• Booking appointments with a sponsorship: When a sponsorship form is initially submitted during regular business hours, there will be a 24-hour processing delay before an appointment can be booked. Please note that the Kiosk is closed during the weekend, so sponsorship will be processed on the next business day.
• Sponsored Tutoring Hours: Tutoring hours that are sponsored must be used in accordance with the restrictions of the sponsorship.
  1. Tutees cannot save hours to use outside the guidelines laid out in the sponsorship agreement. Attempts to do so may disqualify tutees from using the sponsorship in the future.
  2. Hours will not be accepted if the tutee and tutor try to enter all or most of the sponsorship hours at the end of a semester in an attempt to compensate for the hours they spent throughout the semester that were not properly booked in the system. In this situation, the tutor may not be paid for the hours worked if they have not been booked in advance in the system.
• Multiple Sponsorships – Financial Aid: Tutees are not permitted to access the Financial Aid Sponsorship if they are already receiving another form of Sponsorship for Peer Tutoring.

This policy includes information for students interested in becoming a tutor.

• Tutor requirements: In order to be eligible to become a tutor, students must meet all of the following requirements:
  1. Be enrolled at Algonquin College in at least level 3 of a program.
  2. Receive a minimum A- grade in a course(s) previously completed and selected to tutor.
  3. Maintain a Cumulative GPA of at least 3.0.
  4. Receive a positive reference from a Professor or Coordinator.
  5. Complete the Application and Training Requirements.
  6. Commit to a monthly schedule
  7. Commit to at least 5 hours of availability per week
• Applying to become a tutor: Peer Tutoring will accept applications for tutors a few times per year. Prospective tutors must follow the instructions provided at that time.
• Compensation: Tutors are paid $15.50 per hour.
• Hours: Tutors are limited to 24 hours in appointments per week.

If a student (tutee or tutor) wishes to appeal the application of an SLC policy or express a concern regarding an unsatisfactory experience, they must contact the SLC Coordinator, Evgeniya Minakova, at minakoe@algonquincollege.com.

The coordinator will connect with the student to discuss the situation in detail and determine an appropriate course of action.