This policy outlines the requirements for tutees when booking peer tutoring appointments.

• Advance Notice: Peer tutoring appointments must be made 48 hours in advance of the appointment.
  1. Advance notice is required when requesting the initial appointment, as well as for all future appointments.
  2. If special arrangements are made between the tutee and the tutor to meet short notice (less than 48 hours advance notice), written approval from the tutor must be provided by the tutee when booking the appointment.
• Appointment Limits: Effective May 7, 2018, tutees are limited to the following appointment hours:
  • Maximum 3 hours of appointments per day
  • Maximum 12 hours total of appointments per week

This policy defines the format and expectations of peer tutoring sessions.

1. Tutee limit: Tutoring is a one-on-one service only.
   1. Tutoring is a one tutor to one tutee service. Peer Tutoring does not offer a group tutoring service.
   2. Attempts by tutors or tutees to circumvent this policy may result in suspension from the service. Circumvention of this policy will also result in the tutor not receiving compensation for hours worked.
2. Role of tutors: Tutors act as a guide. They help tutees with their course material. Tutors do not complete assignments or homework for tutees, and doing so would be considered an act of Academic Misconduct.
3. Required Materials: Tutees are expected to supply the materials needed for their session. Materials may include textbooks, class notes, questions, etc.

This policy outlines expectations for assisting tutees who are new to peer tutoring, or who are meeting a tutor for the first time.

• Meeting a New Tutee: Tutors are expected to wait at the SLC Kiosk located in C259 if they are meeting a tutee with whom they have never had an appointment before.

This policy outlines the payment expectations for tutoring.

• Paying for Peer Tutoring Appointments: Correct payment is expected from students for tutoring appointments.
  1. The fee for tutoring appointments is $8.00 per hour (effective May 8, 2018). Students with severe financial hardship can apply to Peer Tutoring for financial support.
  2. Tutees are expected to pay for their tutoring appointments in advance. If a tutor chooses to hold an appointment with a tutee without advance booking, the onus is on the tutor to ensure the tutee pays. Failure to ensure payment from the tutee will result in the tutor not being paid for the hour.
• Back-Booking of Appointments: Tutoring appointments may occasionally be paid for after the appointment has taken place.
  1. It is OK for a tutee to pay for a previous appointment if it was from a time the Kiosk was closed. In some instances, a tutor will offer a tutee an extra hour of tutoring over a weekend when the SLC Kiosk is closed. The tutee must pay for the appointment when the Kiosk reopens.
  2. Tutees are not permitted to back-book a significant number of hours that took place more than a couple days previously. If this situation arises, the Peer Tutoring Coordinator should be informed and permission is to be given to the Kiosk staff before proceeding.

This policy defines what constitutes a no-show and explains the consequences to tutees or tutors when a tutee or tutor fails to arrive at scheduled appointment.

• A Tutee/Tutor Does Not Show Up for an Appointment: In case of no-shows, tutors and tutees are only required to wait 15 minutes.
  1. If a tutor does not show up within 15 minutes of the appointment start time, the tutee is entitled to a refund.
  2. If a tutee does not show up within 15 minutes of the appointment start time, the tutor is entitled to get paid for their time. The tutee will not be refunded for the missing hour.
  3. If a tutee/tutor does not show up for an appointment three (3) times, they will be suspended from accessing the tutoring service until further discussions with the Coordinator.
• No Show on Short Notice Booking: If special arrangements are made for a tutor and tutee to meet on short notice (less than 48 hours advance notice)and the tutee/tutor does not show up for the appointment, this special arrangement may not be extended to the tutee/tutor moving forward.

This policy outlines the expectations for tutees and tutors when cancelling an appointment.

• Notice of Cancellation: Tutees and Tutors are expected to give 24 hour advance notice of an appointment cancellation.
  1. If the tutee does not give the proper 24 hour advance notice for a cancellation, the cost of the appointment will not be refunded to the tutee and the tutor will still be paid.
  2. If the tutor does not give 24 hours advance notice for a cancellation, the cost of the appointment will be refunded to the tutee and the tutor will not be paid.
  3. If a tutee/tutor repeatedly does not give 24 hours advance notice for a cancellation, they may be suspended from accessing the tutoring service.
• Cancelling an appointment: To cancel an appointment the tutor/tutee must do one of the following:
  1. Cancel the appointment online (if within 24 hours notice).
  2. E-mail the SLC desk (if less than 24 hours notice) at slc@algonquincollege.com. Include the tutor/tutee in the email.

This policy explains the guidelines for paying for tutoring using a sponsorship.

• Booking appointments with a sponsorship: When a sponsorship form is initially submitted, there will be a 24 hour processing delay before an appointment can be booked.
• Sponsored Tutoring Hours: Tutoring hours that are sponsored must be used in accordance with the restrictions of the sponsorship.
  1. Tutees cannot save hours to use outside the guidelines laid out in the sponsorship agreement. Attempts to do so may disqualify tutees from using the sponsorship in the future.
  2. Hours will not be accepted if the tutee and tutor try to enter all or most of the sponsorship hours at the end of a semester in an attempt to compensate for the hours they spent throughout the semester that were not properly booked in the system. In this situation, the tutor may not be paid for the hours worked if they have not been booked in advance in the system.
• Multiple Sponsorships – Financial Aid: Tutees are not permitted to access the Financial Aid Sponsorship if they are already receiving another form of Sponsorship for Peer Tutoring.

This policy covers requirements for ESL tutoring.

• Tutor qualifications: In order to be eligible to tutor in English as a Second Language (ESL), tutors must meet one of the following requirements:
  1. Be a student with the Teaching English as a Second Language program (TESL).
  2. Hold a recognized international certificate related to teaching ESL.

This policy includes information for students interested in becoming a tutor.

• Tutor requirements: In order to be eligible to become a tutor, students must meet all of the following requirements:
  1. Be a registered student at Algonquin College.
  2. Have a minimum B+ grade in the course(s) they will be tutoring and a minimum GPA of 3.0 in their program.
  3. Successfully complete the peer tutor training program, including online WHMIS and AODA certification.
  4. Have a reference from their Professor/Coordinator.
• Applying to become a tutor: Students interested in becoming a tutor can apply in one of the following ways.
  1. Online at: Peer Tutoring Booking System. When applying online, students must be on campus and connected to the College Wi-Fi network. For access off campus you must connect through the Algonquin Secure Portal.
  2. In-person at the SLC Kiosk, located in room C259.
• Compensation: Tutors are paid $14 per hour.
• Hours: Tutors are limited to 24 hours in appointments per week.

If a student (tutee or tutor) wishes to appeal the application of an SLC policy or express a concern regarding an unsatisfactory experience, they must contact the SLC Coordinator, Amber Schuler-Toll, at schulea@algonquincollege.com.

The coordinator will connect with the student to discuss the situation in detail and determine an appropriate course of action.