Students are expected to follow the Algonquin College policy on student conduct (SA 07 – Student Conduct ), which states that “all students and prospective students will conduct themselves in a manner that respects the rights of all members of the College Community and College property.”

Under SA 07- Student Conduct, Misconduct includes, but is not limited to, “Assault, verbal abuse, threats, intimidation, harassment and/or other conduct, which result in members of the College Community perceiving threat or danger.” Please see the full policy for a more complete list of actions that are considered Misconduct.

If a student cannot attend an appointment, they are expected to cancel as early as possible before the appointment time. To cancel, students can use the cancellation link in their confirmation email or the Session Cancellation Form.

If a student doesn't show up, they will be marked as a “no show.”

If a student receives two “no shows” in a semester, that student will lose access to Coaching Lab services for one academic semester.

Students can book appointments within the following limits:

• One-on-one coaching in all subjects: Maximum of 2 sessions per week.
• Math Drop-ins and English Conversation: No session limit.

The booking limits are used to ensure that all students have an equal opportunity to access the services provided within the Coaching Lab.

If a student is found to exceed the booking limits, that student will lose access to Coaching Lab services for one academic semester.

If a student wishes to appeal a coaching policy or express a concern about an unsatisfactory experience, they must contact the SLC Coordinator, Evgeniya Minakova at slc@algonquincollege.com

The coordinator will connect with the student to discuss the situation in detail and determine a suitable course of action.

Feedback can also be submitted anonymously through the feedback form.