Customer service essential series - Opens in a new windowSeries includes:
-Person-to-person customer service
-Telephone customer service
-Online customer service
This three-part series illustrates best practices for delivering effective customer service, focusing on what an individual employee can and should do to improve his or her attitudes and behavior toward the customer. Each episode features dramatizations that help to illustrate real-world lessons, while easy-to-read text summaries follow each segment, enabling viewers to further consider and discuss concepts.