Good communications are essential in any business— and there are many different kinds of communication. This program looks at one-way and two-way, formal and informal, and open and closed communication, as well as emails and the internet. There is an intense confrontation in the office when the boss accuses a long time employee of leaking information about the layoffs prematurely.

Learning how to communicate in a business setting is the most important key to success. Customer service, sales presentations, employee performance appraisals, and conflict resolution all rely on solid communications skills. This series uses humor to demonstrate to viewers how to communicate properly, and the consequences for businesses when communication is not up to par.

This series covers three important areas of business studies – fundamental features like purpose, structure and objectives; effective communication; and the influence of stakeholders – through real-world case studies of businesses based in Australia and the UK.