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Associations

International Customer Service Association - Opens in a new window
NCSA-National Customer Service Association - Opens in a new window
SOCAP International

Blogs

Helpscout - Opens in a new window
Nicereply blog - Opens in a new window
Totango - Opens in a new window
Shep Hyken Customer service blog - Opens in a new window

Podcasts

ML 15: How to ask better questions - Opens in a new window
Crack the Customer Code - Opens in a new window
Experience This! - Opens in a new window

Online Journals

CSM. The magazine for customer service managers and professionals - Opens in a new window
CMX: Customer Experience Magazine - Opens in a new window

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Subjects: Art & Design, Business, Community & Social Sciences, Construction & Trades, Essential Skills, Health & Medicine, Hospitality, Law & Legal Services, Media & Communication, Tourism