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Customer Service
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou
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SOCAP International
International Customer Service Association
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NCSA-National Customer Service Association
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Blogs
Helpscout
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Nicereply blog
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Totango
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Shep Hyken Customer service blog
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Podcasts
ML 15: How to ask better questions
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Crack the Customer Code
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Experience This!
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Online Journals
CSM. The magazine for customer service managers and professionals
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CMX: Customer Experience Magazine
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