Ebooks & Books
7 Tenets of Taxi Terry : How Every Employee Can Create and Deliver the Ultimate Customer Experience - Opens in a new window by Call Number: HF5415.5 M353 2014 ebookISBN: 9780071822213Publication Date: 2014
The Customer Experience Book - Opens in a new window by Call Number: HF5415.5 P466 2016 ebookISBN: 9781292148465Publication Date: 2016-09-10
Customer Service - Opens in a new window by Call Number: HF5415.5 S536 2010 ebookISBN: 078974709XPublication Date: 2010-12-16
Customer Service over the Phone - Opens in a new window by Call Number: HF5415.5 .C68 1999 ebookISBN: 1578200466Publication Date: 1999-01-11
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Opens in a new window by Call Number: HF5415.5 D378 2013 ebookISBN: 9780071809931Publication Date: 2013-07-17
The Customer Service Survival Kit - Opens in a new window by Call Number: HF5415.5 .G3468 2013 ebookISBN: 9780814431832Publication Date: 2013-03-20
Customer Service Training 101 - Opens in a new window by Call Number: HF5415.5 E946 2017 ebookISBN: 9780814438916Publication Date: 2017-12-14If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees.
Dealing with Difficult Customers - Opens in a new window by ISBN: 9781632651174Publication Date: 2017-11-20
Enhancing Customer Experience in the Service Industry - Opens in a new window by Call Number: HD9980.5 .E54 2016 ebookISBN: 9781443884969Publication Date: 2016-01-15
Managing Challenging Clients - Opens in a new window by ISBN: 9780230238428Publication Date: 2011-10-31
The Power of Non-verbal Communication What You Do is More Important Than What You Say - Opens in a new window by ISBN: 9786611039967Publication Date: 2005
Service Excellence - Opens in a new window by Call Number: HF5415.5 .B657 2016 ebookISBN: 9781631573712Publication Date: 2016-04-01
Strategic Customer Service - Opens in a new window by Call Number: HF5415.5 .G672 2009 ebookISBN: 0814439055Publication Date: 2019-02-05
When Digital Becomes Human - Opens in a new window by Call Number: HF5415.5 .V346 2015 ebookISBN: 9780749473242Publication Date: 2015-04-03
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5 Star Service - Opens in a new window by Call Number: HF5415.5 .H424 2010ISBN: 9780273734383Publication Date: 2010-07-08
Be Our Guest (Revised and Updated Edition) - Opens in a new window by Call Number: GV1853.3.F62 W3417 2011ISBN: 9781423145844Publication Date: 2011-11-08
Customer Service Delivery - Opens in a new window by Call Number: HF5415.5 .C839 2006ISBN: 9780787976200Publication Date: 2005-12-30- The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Opens in a new window by Call Number: F5415.5 .D175 2013ISBN: 9780071809931Publication Date: 2013-07-17
Dealing with Difficult People - Opens in a new window by Call Number: HF5548.8 .L493 2019ISBN: 9780749486419Publication Date: 2019-06-28
The Definitive Guide to Social CRM - Opens in a new window by Call Number: HF5415.5 .G654 2015ISBN: 9780134133904Publication Date: 2015-03-10
Likeable Social Media - Opens in a new window by Call Number: HF5415.1265 .K425 2015ISBN: 9780071836326Publication Date: 2015-03-19
